What's the difference between an Area Agency on Aging and a Long-Term Care Ombudsman in Ohio?

An Area Agency on Aging (AAA), like Western Reserve or Direction Home Akron Canton, coordinates a broad range of aging services, meals, caregiver support, waiver assessments, benefits counseling, across a defined multi-county region. A Long-Term Care Ombudsman focuses specifically on advocating for residents already living in a nursing home or residential care facility, investigating complaints tied to that resident's care and rights, and in this region the ombudsman program is actually administered through the AAA network itself.

How does Adult Protective Services actually work in Ohio?

Ohio Adult Protective Services is state-supervised by the Ohio Department of Job and Family Services but administered county by county; unlike some states, there is no single statewide 24-hour hotline. Each county's Job and Family Services or Department of Job and Family Services agency runs its own APS intake, with a statewide online portal and backup number (855-644-6277) available if the correct county contact isn't immediately clear.

What's the phone number to report suspected elder abuse in Cuyahoga County?

Cuyahoga County's Division of Senior and Adult Services runs a 24-hour reporting line at 216-420-6700 for abuse, neglect, self-neglect, and financial exploitation of adults 60 and older living in the community. Call 911 first if someone faces immediate risk of death or serious harm.

Western Reserve Masonic Community | Independent Living in Medina, OH

Medina County's only CCRC, set on 229 acres of woods and lakes; memory support branded 'Pathways'; 2026 Pinnacle Customer Experience Award.

Western Reserve Masonic Community, operated by Ohio Masonic Communities at 4931 Nettleton Road in Medina, is described as the only continuing care retirement community in Medina County, offering independent living, assisted living, a memory support program branded 'Pathways,' and skilled nursing and rehabilitation, all set across a 229-acre campus of woods and lakes, a scale substantially larger than most other communities profiled in this guide.

That scale gives the campus considerably more natural surroundings, including its own lakes and wooded acreage, than most senior living properties operating on standard suburban lots elsewhere in this guide, and its status as Medina County's only CCRC means residents can move between independent living, assisted living, memory support, and skilled nursing without leaving the same 229-acre campus as their needs change over time.

The community received the 2026 Pinnacle Customer Experience Award, an independent, third-party recognition of resident and family satisfaction. Located in Medina, the county seat southwest of greater Cleveland, Western Reserve Masonic Community's combination of being Medina County's only CCRC, its unusually large 229-acre wooded and lake-filled campus, and its 2026 Pinnacle Customer Experience Award make it a distinctive option for families in the Medina area seeking a full continuum of care in a substantially larger natural setting than typical suburban senior living campuses.

Short answer

Western Reserve Masonic Community is an independent living provider at 4931 Nettleton Road, Medina, Ohio 44256, in Medina County.

Location and contact

Community	Western Reserve Masonic Community
Care type	Independent Living
Address	4931 Nettleton Road, Medina, OH 44256
County	Medina County, Ohio
Website	Official site

What we do not publish, and why. We list only details we confirmed against this provider's own published information. We do not publish bed counts, license numbers, pricing or quality ratings for this community because we could not verify them from a primary source. Aggregator sites publish those figures freely; some are wrong, and Austin's sister-site research turned up exactly this problem elsewhere in the network. Confirm licensing yourself using the state tools below, and get pricing in writing directly from the community.

How Ohio regulates this provider type. The Ohio Department of Health licenses and inspects this provider type, and publishes the record free. Read the full explanation →

Current license status and inspection history: ODH Licensed Facilities, Services, and Program Search (verify a facility's current license status)
Consumer-facing quality information: Ohio Department of Aging Long-Term Care Quality Navigator (consumer-facing information on assisted living and nursing homes; not a CMS-style star rating)
To report a concern: Ohio Department of Health, 1-800-342-0553, Live call coverage Monday to Friday, 8 a.m. to 5 p.m. Eastern. Voicemail is available 24 hours a day and is checked twice daily outside live hours.

Evaluating an independent living community. The questions that actually separate providers of this type. Read the full explanation →

Medina in context

Cleveland proper holds a mix of historic University Circle campuses and West Side communities, and it is where the region's three major hospital systems concentrate discharge planning. Traffic between the East Side and West Side of Cleveland runs through downtown, which matters more for visit frequency than the map distance suggests.

Other independent living options near Medina

Judson Manor — Cleveland
Eliza Bryant Village — Cleveland
Saint Luke's Manor — Cleveland
Garrett Square Senior Apartments — Cleveland
O'Neill Healthcare Lakewood — Lakewood
Mount Alverna Village — Parma

Listing details verified 2026-07-21 against the provider's own published information. We are not affiliated with this community and do not represent it. Details change — confirm directly before making a decision.

Western Reserve Masonic Community

Location and contact

Medina in context

Other independent living options near Medina

Questions Cleveland families ask

Not sure where to start?